Here are just some of the areas we can support you and your organisation
* Specialist help and best practice for the 3 key areas within the Resource Planning model; Budgeting and Planning, Forecasting & Scheduling and Real-time & Intraday.
* Project support; scoping new contact centre telephony and resource planning tools, support your exiting teams with the implementation and configuration of new telephony and worforce management technology.
* Support your teams as they deploy new workforce management tools.
* Provide interim cover for roles ranging from Resource Planner to Head of Resource and Planning.
* Review the processes and procedures within your Resource Planning function.
* Specialist support to small contact centres where employing a permanent Resource Planner is not possible.
